I Train: How to Book & Get In
Everything you need to book a self-training session and let yourself into the studio.
I Train is available to Serratonin clients who have attended at least 15 group classes and are ready to train independently.
Before your first visit make sure:
• The SportsNow app is installed, and you're logged into your account.
• You've read the rules.
• You've booked a slot.
• You have your smart phone with you, with an internet connection and enough charge — it's the only way through the door.
• Bring headphones if you'd like to use the video library.
01 Book your first session
01
Open the SportsNow app and go to Serratonin Pilates under “Studios”.
02
Click the "Book" button, and select one of the "I Train Self-Training" types, based on which day of the week you want to train.
03
Pick your day and time from the available slots.
04
Select which of the I Train passes you’d like to purchase.
05
Fill out any missing personal information (i.e. address, phone number and birth date).
06
Fill out the health questionnaire.
07
Confirm by clicking “Book now” at the bottom of the page – you'll get a booking confirmation.
Booking window: you can book up to 5 minutes before the start time.
Need to cancel? Please cancel at least 2 hours before your slot starts, so someone else can take it.
02 Access the studio
The studio entrance is in the courtyard at the back, which you can reach from Kapellenstrasse. In the courtyard you'll see two doors – take the left one; the terminal is on the right-hand side of that door.
If you arrive at the front door on Hardstrasse instead, you'll see our sticker with an arrow showing you the way (“Eingang im Hof”).
Unlock the door
01
Arrive close to your booked time – you can enter up to 15 minutes ahead of your slot.
02
Open SportsNow → Studios → Serratonin Pilates → Check-in.
03
Tap “Scan now” and scan the QR code on the terminal from inside the app.
04
Green light = you're in. The door releases.
Please stay in the studio until you're done training. Your credit is deducted when you check in, so leaving and re-entering may cause access problems or a second credit deduction.
If the light is red or the door won't open:check that you're within your booked slot and that your pass is still valid. Don't force the door — contact us: Nina Britschgi (SportsNow Admin): +41 79 628 1951 / Serra Faraci: +41 78 784 89 89.
03 During Your Session
You'll first enter the changing room. The door to the right leads to the entry area and main studio. From the main studio, a door leads to the hallway and bathroom.
During your session
Use equipment only as you've been shown, and wipe everything down afterwards. See the Studio Rules on the wall for the full list.
Video library
You have access to follow-along Pilates videos in the SportsNow app. Please bring headphones, as others may be training at the same time.
Bathroom
There are two keys: the hallway door key stays in its lock, and the large bathroom key hangs on the hook next to it. Return the bathroom key after use and re-lock the hallway door.
04 Before you leave
01
Make sure you have all your belongings
02
Check out in the SportsNow app by tapping “Check out now”.
03
Make sure all lights are off and windows are closed.
04
Exit through the door you arrived through and make sure it closes and locks behind you.
Help
App won't scan: make sure you're using the SportsNow app, not your phone camera, and that you're logged in.
Door won't open: you may be outside your booked time, or your pass may have expired — check both.
Still stuck: contact Serra Faraci at +41 78 784 89 89. Please don't try to force any door.
