Studio Richtlinien

These terms govern all bookings at Serratonin Pilates GmbH.

Part A applies to everyone.
Part B applies additionally to I Train self-training sessions. Where Part B conflicts with Part A, Part B applies to I Train bookings.

Provider: Serratonin Pilates GmbH, Hardstrasse 41, 4052 Basel
Main studio (group classes): Hardstrasse 41, 4052 Basel
I Train studio (self-training): Hardstrasse 24, 4052 Basel
Contact: info@serratonin-pilates.ch
Last updated: 10.07.2026

Part A — General Terms (all bookings)

A1. Duty of care

All persons on the premises are required to handle the equipment and facilities with care. Defective equipment or facilities must be reported immediately to the instructor or studio management. Wilful damage, or damage caused by negligence, will be charged. Parents are liable for their children.

A2. Disclaimer

Studio management and all instructors make every effort to plan and conduct courses carefully and in accordance with the current abilities of participants. They cannot be held responsible for accidents and injuries that occur through no fault of their own.

All courses and activities offered by Serratonin Pilates are attended at the participant's own risk. Insurance is the responsibility of participants or their legal representatives.

Children's courses: parents or legal representatives are fully responsible for the supervision of children before and after classes.

A3. Booking group classes

Group classes are booked via Eversports. There is no limit on how far in advance you may book a class.

A4. Cancelling a group class

You may cancel up to 24 hours before the class starts and your credit will be refunded.
Cancellations made less than 24 hours before the class are not refunded.
We still appreciate late cancellations: if a class is fully booked, cancelling frees your place for someone on the waiting list.

A5. Classes cancelled by us

We may cancel a group class if fewer than 3 participants are registered 8 hours before it starts. If we cancel a class, your credit is returned to your pass.

We may also close the studio or cancel classes for maintenance, workshops, private hire, public holidays or other operational reasons. Where a booked session is affected, the credit will be returned to your pass.

A6. Passes and payment

Single group class tickets may be purchased online via Eversports.
10-class passes, 20-class passes and unlimited passes are sold by the studio only. To purchase one, contact us by email or telephone. Payment is by invoice or in cash.
Passes purchased by invoice are activated once payment has been received.
Passes are non-transferable. This applies to all passes, at both studios.
Validity: Passes expire after 2 years.
Prices are as published at the time of purchase.

A7. Personal belongings

Please take all belongings with you. Serratonin Pilates accepts no liability for loss of or damage to personal property brought onto the premises.

A8. Data protection

We process your personal data in order to administer your membership, bookings and access. Data is processed in accordance with the Swiss Federal Act on Data Protection (FADP) and our Privacy Policy.

Group class bookings and payments are handled via Eversports. I Train bookings, payments and door access are handled via SportsNow and a Gantner access system; check-ins are recorded, including the time you enter the studio.

A9. Changes to these terms

We may amend these terms. The version in force at the time of your booking applies. Material changes will be communicated to active members.

A10. Governing law and jurisdiction

These terms are governed by Swiss law. The place of jurisdiction is Basel, Switzerland, insofar as no mandatory statutory provision determines otherwise.

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Part B — I Train Self-Training

These terms apply in addition to Part A whenever you book an I Train session.

B1. What I Train is

I Train is unsupervised self-training at our I Train studio, Hardstrasse 24, 4052 Basel. Sessions take place without an instructor present and without any member of staff on the premises. You book a time slot, let yourself into the studio, and train independently.

By booking an I Train session you accept these terms and the I Train Studio Rules, displayed in the studio and published at serratonin-pilates.ch/i-train-rules.

B2. Eligibility

Access to I Train is granted at the discretion of Serratonin Pilates. You must be 18 years of age or older.

Before your first session you must complete our Health & Readiness Declaration, and you must have been shown how to use the equipment you intend to use by a Serratonin Pilates instructor. If you have not, contact us before booking and we will arrange a short walkthrough.

B3. Training at your own risk

I Train sessions are unsupervised. You are responsible for your own safety, for training within your limits, and for stopping immediately if you feel unwell or experience pain.

You may only use equipment you have been shown how to use. Do not use unfamiliar equipment for the first time during an unsupervised session. Report any defect or hazard to us immediately and do not use the affected equipment.

You must inform us of any medical condition, injury, illness or pregnancy that may affect your ability to train safely, and of any change to what you declared.

B4. Booking, cancellation and no-shows

Every visit requires a booked slot and a valid I Train pass.
Self-entry is open from 15 minutes before your booked slot.
Cancellations must be made at least 2 hours before the session starts. Later cancellations are not refunded and the credit is deducted from your pass.
A credit is deducted when you check in. If you leave the studio and re-enter, a second credit may be deducted.
Repeated no-shows may result in withdrawal of I Train access.

B5. Capacity, access and conduct

Maximum 4 people per session — one person per booking, one reformer each.
Your pass and check-in are personal. You may not share them, admit another person to the studio, or allow anyone to enter who has not checked in with their own valid booking and pass.
You are responsible for securing the premises when you leave: check out in the app, close windows, switch off lights, and ensure the door closes and locks behind you.
Breach of these terms or the Studio Rules may result in immediate withdrawal of access, without refund.

B6. Passes and payment

Single I Train sessions may be purchased online.
Multi-session passes are sold by the studio only, against cash or bank transfer. Passes purchased by bank transfer are activated once payment has been received.
Passes are non-transferable.
Passes expire after 2 years.
Prices are as published at the time of purchase.

B7. Emergencies

In an emergency, call 144. Emergency exit routes, the location of the first-aid kit, and the studio address are posted in the studio. Familiarize yourself with them before you begin training.

Because sessions are unsupervised, please consider telling someone when and where you are training.

B8. Liability

Participation in I Train sessions is entirely at your own risk.

Serratonin Pilates GmbH excludes liability for any injury, loss or damage arising from your participation in self-training sessions or your use of the studio and its equipment, to the fullest extent permitted by Swiss law. Nothing in these terms excludes or limits liability for gross negligence or intent, or any other liability that cannot lawfully be excluded.

Participants are responsible for their own accident and liability insurance. Serratonin Pilates does not provide insurance cover for participants.

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